Médiation Organisationnelle PRD

Establish protocols to prevent future conflictsEstablish protocols to prevent future conflictsOrganizational preventive mediation allows you to actively participate in the search for solutions to your dispute with the help of a neutral person, an accredited mediator.

This type of mediation complements legal and human resources services. It provides a confidential, impartial dispute resolution mechanism for communication challenges, interpersonal complaints, and systemic and organizational problems.

Preventive organizational mediation can be used to

Analyze the overall communication of an organization
Defuse conflict situations
Establish protocols to prevent future conflicts
Achieve the strategic goals of the organization
Successfully manage an intergenerational transfer
Planning or initiating a shareholder agreement
Avoiding a negative impact on the organization’s image and credibility

Collaborative negotiation relies on the cooperation of each individual. That’s why it usually results in a win-win agreement.

Collaborative negotiation is based on

• Identifying each other’s needs and interests rather than defending positions.
• Discussing, collaborating and sharing all relevant information.
• Good relationships between people.
• Finding original, customized solutions that are most advantageous to all parties.

Also known as interest-based negotiation, integrative negotiation or interest-based negotiation.

Mediation allows you to actively participate in finding solutions to your dispute with the help of a neutral person, a mediator.

The mediator helps you communicate your needs and interests so that you can reach a satisfactory agreement with the other party.

Mediation can be used without necessarily considering legal action.

Mediation can be used for

Neighbor relations
Real estate
Purchasing goods, services or warranties
Hidden defects, contractor work
Relationships between partners, shareholders or employees
Terms of use of a trademark or patent

The flexibility of mediation

The ability to use it at times of the day or week that work best for you.

The ability to hold mediation sessions in the evening or even on weekend.

Mediation is voluntary; however, in some cases you may be required to mediate, such as in mandatory small claims mediation, or if the terms of a contract or agreement require it.

Use it whether or not you are considering going to court to settle the dispute.

Be able to use it even if legal proceedings are underway. 

Conciliation is an informal and confidential procedure in which a neutral person, a conciliator, can help you reach a satisfactory agreement with the other party to resolve your dispute.

The conciliation procedure is similar to mediation. However, the conciliator is often a representative of the judiciary or public administration. Depending on the circumstances, he or she may be appointed by the parties, by a civil servant or by a judge.

 The arbitrator’s role is to settle a dispute and, if necessary, determine damages.

Arbitration can replace a court case, as the arbitrator’s decision is generally final and not subject to appeal (unless the rules of procedure and public policy have been violated).

The time limits for hearing cases in arbitration are shorter than in court.

Arbitration proceedings and results are private and confidential.

An arbitrator’s job is to settle a dispute and, if necessary, determine damages.

Arbitration can replace a court case, as an arbitrator’s decision is generally final and not subject to appeal (unless the rules of procedure and public policy have been violated).

The time limits for hearing cases in arbitration are shorter than in court.

Arbitration hearings and results are private and confidential.

Types of Disputes Suitable for Arbitration
Arbitration is appropriate for preventing or resolving disputes that primarily affect business, such as in the following areas:

Domestic and international trade
Construction
Intellectual property
Labor relations
Maritime matters
Pharmaceutical
Events
When the terms of a contract are not respected.

Arbitration is prohibited in certain situations, such as family matters (divorce, child custody, alimony, etc.) and protective supervision (guardianship or conservatorship).

Appropriate times to use mediation
You can use arbitration before you go to court, or even when the dispute is already in court.
In either case, you and the other party must agree to use arbitration to resolve your dispute.
Arbitration may also be required by law, regulation or contract. For example, in labor relations and certain transportation-related activities.

Leadership coaching is a personal and professional development process designed to improve the skills and performance of leaders within an organization.

Develop leadership skills by improving the leader’s self-awareness, identifying strengths and weaknesses, and better adapting to the needs of his or her team.

Increase the leader’s personal impact to enhance his or her ability to positively influence colleagues and create a culture of performance and engagement.

Leadership coaching can be used to

• Support leaders who may be reluctant to change behavior or accept feedback.
• Ensure that leaders’ goals are aligned with the organization’s strategic objectives.
• Develop leaders who can respond to current challenges
• Measure the effectiveness of existing protocols
• Develop a strategic vision to help leaders articulate a vision

Syllabus of the Leadership for Women course (PDF in French)